Most helpful review
New Reviewer

Rewards program is a joke

The Marlboro rewards program is such a joke.We pay so much for this brand and they give us cheap rewards.The prizes are junk and it will take a year just to have enough for a cheap prize.They made it so nobody will ever have enough rewards to get the highest...
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367 comments
#2190165

My wife used a bunch of points to get a tool set...i laughed when it came to the house...same exact thing at menards for 5 dollars...$500 dollars worth of cigarettes for a $5 dollar tool set

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ID
#1503642 Review #1503642 is a subjective opinion of poster.
Service
Marlboro Rewards Program
Reason of review
Bad quality
New Reviewer

Wrong item sent

Marlboro - Wrong item sent
I ordered the cup holder ashtray and got some leather business card holder instead. The company's mistake but customer service wants me to go to a website, download a picture of what I received, then they'd get me the right product, I don't have time for all that.
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ID
#3954617 Review #3954617 is a subjective opinion of poster.
Location
Lincoln, California
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Refund

Taking forever to get my money and customer service and all that great I've been smoking Marlboro for over 10 years now this is the second time this happened still cigarettes probably for Mom and Pop store or something but not happy with Marlboro at this time
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ID
#3953244 Review #3953244 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Loss
$120
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Change my address

I tried to change my address and apparently it shows five or more smokers that lives in my community that has the same address just a different lot number I don't understand why you guys don't accept my address I have been with you for very very long time there's a lot of communities out there just got different lot numbers but same addresses please help.
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ID
#3942564 Review #3942564 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
To change my address 4715 Kissimmee park road lot 79

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Verified Reviewer
New Reviewer

I forgot my PIN number

There is no way to retrieve my pin number that I have forgotten you can retrieve your username but not password

User's recommendation: Remember your password.

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ID
#3942368 Review #3942368 is a subjective opinion of poster.
Preferred solution
My password
New Reviewer

Don’t waste your time because it’s a scam.

My husband and I have been in the rewards program for years. Every time they do a promotion for a free gift and you log in its out of stock. Thats bs. No way can every time they sell out that fast. Its a scam. I try to email them or call and of course they dont have any information on that promotion.

User's recommendation: Don’t waste your time.

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ID
#3938807 Review #3938807 is a subjective opinion of poster.
Preferred solution
The free gift they offered

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Verified Reviewer
New Reviewer

I MADE TOBACCO CIGARETTE WITHOUT NICOTINE AND TEST AS IT IS

HI MY NAME IS ASADALI FOR GUJARAT, INDIA... I MADE TOBACCO CIGARETTE "WITHOUT NICOTINE" AND TEST AS IT IS... I HAVE MANY TEST REPORT FROM INDIAN GOVERNMENT LAB... I SHARE MY IDEAS TO YOU BECAUSE MARBLE CIGARET COMPANY IS LARGEST THAN OTHER CIGARETTES COMPANIES IN THE WORLD... " I AM 99.9% " YOU LIKE MY IDEAS... SO YOU INTERESTED MY IDEAS SO YOU MAIL ME OR CONTACT ME... MY EMAIL ID: asadalishah1995@***.com MY CONTACT NO IS: 886645**** MY WHATSAPP NO IS: 886645****
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ID
#3923219 Review #3923219 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
Preferred solution
I HAVE IDEAS

Order hasn't arrived

I still have not received my journal that I order not once but twice. So am I gonna get the journal or am I gonna get my rewards back?
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ID
#3922268 Review #3922268 is a subjective opinion of poster.
Location
Orange, Texas
New Reviewer

No help

Ive tried ive called endless time my e code will not work to recieve nectar sunglasses was even giving a 2nd ecode so fed up
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ID
#3911671 Review #3911671 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I need littel help

I want open new shop with Marlboro but I have no money so I want u give me (shop,khoka) please it's required Sir Any mistake for me so I'm sorry Thank you
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ID
#3881583 Review #3881583 is a subjective opinion of poster.
Location
Delhi, National Capital Territory Of Delhi
Loss
$1
Preferred solution
Shop khoka

Wont let me log in my accont

For a week straight it wouldn't let me log into my account I missed out on the daily points that were offered and and the eligibility for signing in for the contests to win the money or the vacation. I tried and tried different things over and over and I don't know why but it just wouldn't let me sign in
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ID
#3877399 Review #3877399 is a subjective opinion of poster.
Location
Ashburn, Virginia

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Verified Reviewer
New Reviewer

I can’t log on to Marlboro

I am having problems logging into the Marlboro website. I cannot talk on the phone because I have a medical problem. I have forgotten my password and when I try to reset my password, the site doesnt recognize my answer about my first vehicle. I can talk through email....
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ID
#3868152 Review #3868152 is a subjective opinion of poster.
Location
Newnan, Georgia
Pros
  • Are gonna help me
Cons
  • All tobacco products are rediculously priced
Loss
$10
Preferred solution
Password is lost because I changed phones

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Verified Reviewer
New Reviewer

Order cigarettes

I havent received any correspondence regarding the free 70th anniversary zippo lighter. My neighbor who doesnt smoke Marlboro received a $25 off coupon for a carton of cigarettes, he threw it away. I smoke Marlboro but didnt receive one. I would have used mine.

User's recommendation: Don’t smoke.

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ID
#3862002 Review #3862002 is a subjective opinion of poster.
Location
Hot Springs Village, Arkansas
New Reviewer

One month, no rewards still waiting

Used my points to purchase their jbl headphones been over a month.haven't recieved yet or don't think I ever will. I will get rid of the hundreds of miles that I have and will switch to a different brand from now on Marlboro is such jerks their is no one to talk to or complain about their robberies.

User's recommendation: Stay away from their rewards program. It's a sham.

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ID
#3856898 Review #3856898 is a subjective opinion of poster.
Pros
  • Points for rewards
Preferred solution
Deliver product or service ordered

No response from Malboro

I pay more for Malboro because I enjoy this brand. When I bought a pack recently a few cigarettes were rejects. The filter wasn't even wrapped around all the way. Couldn't even smoke them without tearing filter off.
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ID
#3856024 Review #3856024 is a subjective opinion of poster.
Location
Powell, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account lock

I logged into my account with both my email and username also changes password and it says the account already exist but that my account that exist when I try to put email in after using my username. Please fix.
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ID
#3852800 Review #3852800 is a subjective opinion of poster.
Location
Morganton, North Carolina
Loss
$25
Preferred solution
Back into my account

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