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Top Question
#118879

What's the customer service email? Theres not one listed on Marlboro.com.

On the contact page it says to "send them a email anytime and to make sure you choose what topic your question is but there's no email beside that statement..... Only a phone number??

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Answer:
by #2439099

If this is the Marlboro e-mail address it does not work! I even tried omitting the stars. I will not go into that e-mail pissed off consumer as I do not trust it. It also tells me to use the pissed off consumer address. This is ridiculous!!!!! EMAILUS@***.COM I

by #2275912

EMAILUS@***.COM is the customer service email address for Marlboro. I hope that is helpful.

by #2206672

Once you log into your account. Go to the bottom and click contact us. There is a link to email now. Click on that and it automatically links you to an email page within the website. Kind of like a survey, but not.

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Question:
#125477

Can I mail my marlboro codes in or do they have to be entered on website.

I have 900 codes can I mail them in? I don't have the patience to enter these by texting each one so I was wondering can I mail them into ur company? Also I was wonder how much each code is worth

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Answer:
by #2206668

No, you can't can't mail them in. You have to enter them into the website and redeem the code. There is a feature if you log on into your phone where you can take a picture of the code and redeem it that way. Easier than entering in each individual code.

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Question:
#119986

Why cant i get into my account? Says credentials don't match.

Today makes two days I'm able to get into my account.

It says my credentials don't match. Seriously?!! It prompts me to change my password...... I've had this account for atleast five years with no "real" issues, but this is beyond frustrating.

Get it together Marlboro!! If my website went down I would atleast attempt to send an email explaining there us an issue OR a bulletin on your website.

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Answer:
by #2275911

This means your username is incorrect. There was a software update a few months ago that changed everyone username to their email in all capital letters. Try that.

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Question:
#66103

Where is my prepaid card.

I bought cartoon of cigarette and they were steal suppose to send me a card in mail haven't received it yet

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Answer:
by #1998798


Unfortunately, Marlboro does not provide any information about when you may receive your prepaid card on the company website. Please contact the Marlboro customer care team for assistance. You should be able to reach out to them by phone at 1-80*-898-2888.
Support is provided:
  • Monday – Friday: 9AM – 10PM EST;
  • Saturday: 9AM – 5PM EST;
  • Sunday: 9AM - 5PM EST.

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Question:
#64622

how long does it take to get a gift card from marboro.

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Answer:
by #1989591


Unfortunately there isn't any information about delivery time for gift cards. You may contact Marlboro customer service by phone at 1-80*-898-2888.

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Question:
#60254

Whats your email address.

I have pictures of *** rolled marlboro red.

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Answer:
by #1970724

Unfortunately, Marlboro does not provide any email address to contact them on the company website.
However, according to the Marlboro help section, you can reach out to the company customer care team by phone at 1-80*-898-2888.
Support is provided:
  • Monday – Friday: 9AM – 10PM EST;
  • Saturday: 9AM – 5PM EST;
  • Sunday: 9AM - 5PM EST.

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Question:

How to get refunded/notify.

I bought 4 packs Marlboro black 100's about a week ago and had it only been a couple cigs outta 1 pack I wouldnt have cared but all 4 packs had 4-6 broken cigarettes then the pack (same kind) I bought yesterday also had 4 broken. How do I not only get refunded but notify someone that maybe a machine is not working correctly or there is an entire batch that might need recalled.

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Answer:
by #1942789


Unfortunately Marlboro website is currently unavailable. You can contact Marlboro customer service at 1-80*-898-2888 (Monday – Friday: 9am – 10pm EST; Saturday: 9am – 5pm EST; Sunday- 9am-5pm EST).

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Question:

why is my app not working.

my app still says the credentials could not be authenticated

0 symbols (min 100)
Answer:
by #1918485


According to Marlboro FAQs the most likely cause is that for some reason the information you provided couldn't be matched to the electronic records. Try to contact Marlboro customer service by toll-free number (800) 343-0975.

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Question:
#41977

How and where do I get a e-code for the necter sunglasses?

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Answer:
by #1872513

Unfortunately, marlboro.com is temporarily unavailable.
As stated at slickdeals.net, to participate in the Marlboro rewards program, you should log in to your Marlboro account and perform different tasks including watching videos and surveys.
To get more information about the Marlboro rewards program, please contact the Marlboro customer care team by phone at 1-80*-898-2888.
Support is provided:
  • Monday – Friday: 9AM – 10PM EST
  • Saturday: 9AM – 5PM EST
  • Sunday- 9AM - 5PM EST

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Question:
#28571

When will I receive my E Code.

When will I receive my E Code for the Nectar Sunglasses. I have been waiting since Friday January 17, 2020. Last time I received my E Code in a day I was just wondering on how long it would take to receive the E Code.

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Answer:
by #1848719

Unfortunately, Marlboro does not provide any information about how long it may take to receive the E Code on the company website. Please contact the Marlboro customer care team for assistance. You may reach out to them by phone at (800) 343-0975 (toll-free number).
Support is provided
  • Monday – Friday: 9AM – 10PM EST
  • Saturday: 9AM – 5PM EST
  • Sunday: 9AM - 5PM EST

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