Marlboro Phone Numbers and Emails

Toll-Free Number:

  • (800) 343-0975

Customer Service:

  • (800) 898-2888

Headquarters:

  • (917) 663-2000

Legal:

  • (800) 787-6700
    CCPA Inquiries
  • (804) 274-2000
    DMCA Inquiries
  • (888) 977-2246
    Privacy Inquiries

Marlboro Emails:

Legal
DMCA Inquiries
Send Message
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Marlboro Website:

Marlboro Help Center:

Corporate Office Address:

Philip Morris USA
PO Box 18583
Pittsburgh, Pennsylvania 15236
United States

Other Info (opening hours):

Hours:

Monday - Friday : 9:00 a.m. - 10:00 p.m. ET

Saturday and Sunday: 9:00 a.m. - 5:00 p.m. ET

More contact details

Fax:

+1 (804) 335 2080

Marlboro Customer Service Reviews

2.4 / 5
Poor
Guest-5507697
Pissed customer

What customer service?!?! There is none.

They arent helpful at all. Most of them dont even speak English. Ive redeemed reward point, only to NEVER receive it. Chose sunglasses.

Points weee deducted, never received them. Asked the customer service about this. Was told they dont do returns. Lmao.

I responded how do you return something youve never gotten??? No idea.

Wont credit my points back, and still no single. My question is why even offer a reward program if the CUSTOMERS cannot use it???

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Mark L Snh
Because I want to quit smoking and I've been smoking Marlboros on my life I'm 55 been smoking since I was 13 years old was wondering if I could get one last free pack of Marlboro and quit
stars-rating stars-rating stars-rating stars-rating stars-rating
1.4

I told them that I was just wanting to get one last free. Pack of Marlborough. Before I quit smoking and he said there was no way that he could do that

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Mark L Snh
Because I want to quit smoking and I've been smoking Marlboros on my life I'm 55 been smoking since I was 13 years old was wondering if I could get one last free pack of Marlboro and quit
stars-rating stars-rating stars-rating stars-rating stars-rating
1.3

I told them that I was just wanting to get one last free. Pack of Marlborough.

Before I quit smoking and he said there was no way that he could do that I told him that I'd been smoking Marlborough's since I was young I thought he wouldn't respect that and at least give me one free Pat. But he said there was no way he could do anything

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Edana Rxw
I love my rewards
stars-rating stars-rating stars-rating stars-rating stars-rating
4.4

I have used customer service once and they quickly solved my issue. I don't use the app i just log in on the web page.

I have gotten a jbl blue tooth speaker and a pair of bluetooth over the ear jbl headphones. Both great rewards for a product im going to buy rewards or not.

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How Good is Marlboro's Customer Service?

Dalena A
Dalena A
Feels Disappointed | Dec 11, 2023

Worst

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Edward R Tiv
Edward R Tiv
Feels Disappointed | Nov 04, 2023

Speak to them yet

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Jay S Jeg
Jay S Jeg
Feels Disappointed | Oct 06, 2023

I have yet to receive compensation for carton of cigs that were insufficient in quality.

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Jabe Wrv
Jabe Wrv
Feels Neutral | Apr 27, 2023

She helped me to understand why I had not received my rewards item. Call back every 2 weeks to see if it was back in stock

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Bruce O Nfl
Bruce O Nfl
Feels Disappointed | Apr 13, 2023

It sucked

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Kandyce Tau
Kandyce Tau
Feels Satisfied | Apr 09, 2023

Great customer services

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Summary of Marlboro Customer Service Calls

3.9K TOTAL
CALLS
03:13 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Marlboro?

Payments and Charges Question:

  • “Price fraud”
  • “Coupons”
  • “I don't want on nicotine pouch coupons I want coupons off For cartons of marlborough cigarettes not the nicotine couches please”

Account Question:

  • “Password is not working”
  • “Fix my account”
  • “Rest account”

Request for Information Question:

  • “Check on delivery”
  • “For inquiry of dealership”
  • “Not getting my verification email”

Product/ Service Question:

  • “Duplicate products complaint”
  • “Product is not available”
  • “Quality problems”

Shipping and Delivery Question:

  • “I haven't gotten any coupons and never received my birthday coupons”
  • “Never got my package and my birthday points”
  • “Pichhle 2 mahine Se Meri shop per ₹10 wali advance ki cigaret Nahin a Pa rahi hai jo Sel man aata hai mere pass vah Kabhi Kuchh Bata Deta Hai Kabhi Kuchh Bata deta lekin Dabbi dekhne Jata Hai vah customer Mere Sare Laut Ke Chale Jaate Hain Mujhe bi”

Staff Question:

  • “Customer service was not helping me”
  • “Customer service”
  • “Not a good service.”

Cards Question:

  • “I won a $80.00 virtual visa card but I dont know how to get it.”
  • “Can't get my virtual card to work that I won”
  • “I forgot my PIN number”

Return/ Replace Question:

  • “To change my address”
  • “Change address”
  • “Trying to change my email”

Refund Question:

  • “To get refunded for my purchase”
  • “Refund”
  • “Missing refund”

Website/ Application Question:

  • “Websites not working”
  • “I need to change my address and I can't get on the site”
  • “Access to website is denied”

Employment Question:

  • “Respond to a job that was posted”
  • “Open new distubiter”
  • “Job”

Activation/ Cancellation Question:

  • “To cancel eaiet order 2day”
  • “Activate card problems”

Other Question:

  • “Open new shop”
  • “Salesman complaints”
  • “Less distribution”

About

Related Companies

Altria Group, Juul, Green Smoke, Philip Morris USA, Copenhagen Tobacco

Summary

Marlboro is a brand of cigarettes made by Philip Morris. Marlboro produces a wide range of cigarette and snus products for the US and other Markets. Marlboro cigarette line includes more than 50 different items. PM USA is an operating company of Altria Group, Inc., a Virginia corporation. The company was founded in 1847. PM USA is the nation’s leading cigarette manufacturer and for more than 20 consecutive years has had the highest revenues, income, volume and market share in the US cigarette business. The customer service of the company is available atPO Box 18583Pittsburgh, PA 15236, or via the phone: 800-343-0975 and 804-274-2000 Monday-Sunday, 9 a.m.-10 p.m. (ET).

Marlboro reviews and complaints

Marlboro is ranked 55 out of 385 in Cigarettes and Tobacco category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCard

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