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Contact Marlboro Customer Service

How to Reach a Person at Marlboro

Verified Contact Information

Toll-Free Number:

  • 1-800-343-0975
Call customer service

Customer Service:

  • 1-800-898-2888

Headquarters:

  • 1-917-663-2000

Legal:

  • 1-800-787-6700
    CCPA Inquiries
  • 1-804-274-2000
    DMCA Inquiries
  • 1-888-977-2246
    Privacy Inquiries

Marlboro Emails:

Legal
DMCA Inquiries
Send Message

Marlboro Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Marlboro Phone Number
1 (800) 343-0975
Average Hold Time
00:01:36
Average Calls duration
3 minutes
Most Popular Marlboro Email Address
pmusaprivacystatement@consumerconnectioncenter.com
Marlboro Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (24% reported full resolution)
Call Volume by Day
sun
mon
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sat
View full overview ›
PissedConsumer Club

Contact Information

Marlboro Website:

Marlboro Help Center:

Corporate Office Address:

Philip Morris USA
PO Box 18583
Pittsburgh, Pennsylvania 15236
United States

Other Info (opening hours):

Hours:

Monday - Friday : 9:00 a.m. - 10:00 p.m. ET

Saturday and Sunday: 9:00 a.m. - 5:00 p.m. ET

More contact details

Fax:

+1 (804) 335 2080

Summary of Marlboro Customer Service Calls

5.3K TOTAL
CALLS
03:04 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Marlboro?

Product/ Service Question:

  • “Fathers friends who worked with him”
  • “I had a pack of cigarettes broken”
  • “Buying cigarette for a new shop”

Account Question:

  • “Haven’t received my item I used my rewards points for”
  • “Password is not working”
  • “Can’t login”

Payments and Charges Question:

  • “Coupon question”
  • “Coupon issue and prize didn't come”
  • “Coupons”

Request for Information Question:

  • “Need local dealer contact”
  • “I need help to purchase your company distributors”
  • “To speak to them about coupons out”

Shipping and Delivery Question:

  • “Have not received my zippo lighter”
  • “I got my JBL headphone package but the headphones was not in there only the charger and the manual”
  • “Your executive not coming to my store”

Staff Question:

  • “Coustomer service”
  • “Service are not good”
  • “Not service in my shop”

Return/ Replace Question:

  • “Heavy change”
  • “Change email address”
  • “Change email for account”

Refund Question:

  • “Refund that hasn’t been received”
  • “Refund”
  • “About his carton of cigarettes and Marlboro reds from the Shell station and marksville Kentucky and they was both sales I sent over $200.80 and I want my damn money back and y'all keep *** hanging up on me”

Website/ Application Question:

  • “Shop instalation”
  • “Redemption app for the Marlboro cigarettes labels”
  • “App down”

Cards Question:

  • “Bout my gift card”
  • “About the virtual visa card I won”
  • “To see if you could send me a $250 dollar card in the mail if won .I don't know how to work a virtual visa card”

Employment Question:

  • “Job related”
  • “Your Distubutar disrespecting me”
  • “Respond to a job that was posted”

Activation/ Cancellation Question:

  • “To cancel eaiet order 2day”
  • “Activate card problems”

Other Question:

  • “Packing”
  • “Duplicate scam in cigrate”
  • “An order”

Compare Marlboro Customer Service To

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The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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