Contact Marlboro Customer Service
How to Reach a Person at Marlboro
Verified Contact Information
Toll-Free Number:
-
1-800-343-0975
Customer Service:
-
1-800-898-2888
Headquarters:
-
1-917-663-2000
Legal:
-
1-800-787-6700CCPA Inquiries
Marlboro Emails:
Legal
DMCA Inquiries
Marlboro Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Marlboro Phone Number
1 (800) 343-0975
Average Hold Time
00:01:36
Average Calls duration
3 minutes
Most Popular Marlboro Email Address
pmusaprivacystatement@consumerconnectioncenter.com
Marlboro Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (24% reported full resolution)
Call Volume by Day
View full overview ›
Marlboro Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Marlboro Phone Number | 1 (800) 343-0975 |
| Average Hold Time | 00:01:36 |
| Average Calls duration | 3 minutes |
| Most Popular Marlboro Email Address | pmusaprivacystatement@consumerconnectioncenter.com |
| Marlboro Live Agent Availability | 12% of callers successfully reach a real person |
| Issue Resolution Rate | Low (24% reported full resolution) |
| Marlboro Customer Service Rating | 4.7 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Product/ service, account, payments and charges |
| Customer Effort Score | Low Effort |
| Prepare before the call to Marlboro | First and last name, phone number or address or zip code |
Call Volume by Day
Contact Information
Marlboro Website:
Marlboro Help Center:
Corporate Office Address:
Philip Morris USA
PO Box 18583
Pittsburgh,
Pennsylvania
15236
United States
Other Info (opening hours):
Hours:
Monday - Friday : 9:00 a.m. - 10:00 p.m. ET
Saturday and Sunday: 9:00 a.m. - 5:00 p.m. ET
Fax:
+1 (804) 335 2080
Summary of Marlboro Customer Service Calls
5.3K
TOTAL
CALLS
CALLS
03:04
AVG CALL
DURATION
DURATION
24%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Marlboro?
Product/ Service Question:
- “Fathers friends who worked with him”
- “I had a pack of cigarettes broken”
- “Buying cigarette for a new shop”
Account Question:
- “Haven’t received my item I used my rewards points for”
- “Password is not working”
- “Can’t login”
Payments and Charges Question:
- “Coupon question”
- “Coupon issue and prize didn't come”
- “Coupons”
Request for Information Question:
- “Need local dealer contact”
- “I need help to purchase your company distributors”
- “To speak to them about coupons out”
Shipping and Delivery Question:
- “Have not received my zippo lighter”
- “I got my JBL headphone package but the headphones was not in there only the charger and the manual”
- “Your executive not coming to my store”
Staff Question:
- “Coustomer service”
- “Service are not good”
- “Not service in my shop”
Return/ Replace Question:
- “Heavy change”
- “Change email address”
- “Change email for account”
Refund Question:
- “Refund that hasn’t been received”
- “Refund”
- “About his carton of cigarettes and Marlboro reds from the Shell station and marksville Kentucky and they was both sales I sent over $200.80 and I want my damn money back and y'all keep *** hanging up on me”
Website/ Application Question:
- “Shop instalation”
- “Redemption app for the Marlboro cigarettes labels”
- “App down”
Cards Question:
- “Bout my gift card”
- “About the virtual visa card I won”
- “To see if you could send me a $250 dollar card in the mail if won .I don't know how to work a virtual visa card”
Employment Question:
- “Job related”
- “Your Distubutar disrespecting me”
- “Respond to a job that was posted”
Activation/ Cancellation Question:
- “To cancel eaiet order 2day”
- “Activate card problems”
Other Question:
- “Packing”
- “Duplicate scam in cigrate”
- “An order”
Compare Marlboro Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Marlboro