Contact Information

Marlboro Phone Numbers

Toll-Free Number:

  • (800) 343-0975

Corporate Offices:

  • (917) 663-2000

Customer Care USA:

  • (804) 274-2000
  • (800) 343-0975
  • (800) 898-2888
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Headquarters Address:

Philip Morris USA
PO Box 18583
Pittsburgh, PA 15236

Summary of Marlboro Customer Service Calls

1346 TOTAL
03:13 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Marlboro to Ask about:

Payments and Charges Question:

  • “To get coupons”
  • “So I can get some coupons”
  • “I never received my coupon books for my Marlboro Rewards”

Account Question:

  • “Cant log in my account”
  • “Forgot password”
  • “It want let me log in”

Request for Information Question:

  • “Cant remember log in information”
  • “I forgot my security question”
  • “Dont remember my secret question”

Product/ Service Question:

  • “I buy every week carton of cigarettes in the last carton I got the cigarettes are not working right and not packed right to seem broken”
  • “Broken cigarettes in the box In a while box bought a box of cartons”
  • “Broken cigarettes in the box”

Shipping and Delivery Question:

  • “Tracking #”
  • “Did not receive prize I was awarded” , Review # 1489293
  • “On my order its says u shipped out my trypod blue tooth shutter but i have not gotten it”

Refund Question:

  • “Missing refund”
  • “Refund”
  • “Bought a box of cigs and the tobacco is all in the boxes out everywhere and the store wouldn’t refund so I had to roll the tobacco from the cigs there all broken except 3 packs out of the whole carton that’s a lot of money to have wasted”

Staff Question:

  • “Your customer service phone doesnt work! i have videos and the website on your packs is invalid”
  • “I need to talk to customer service”

Cards Question:

  • “My money didnt come one my card”
  • “Bad gift card ID”

Return/ Replace Question:

  • “I got a still Cartness cigarettes and they would not return them for me they told me that I had to get a hold of you all”
  • “Unnessesary return” , Review # 1332720
  • “Change address”

Website/ Application Question:

  • “Unable to load website” , Review # 1500864

Other Question:

  • “To sign up”
  • “Have not received items”
  • “Customer complaint”

Marlboro Rating Stats

2.8 out of 5 stars
based on 408 reviews
See all 687 reviews

Rating trend


Top Marlboro Services

Deal, Customer Care, Advertisement

Top Marlboro Products

Cigarettes, Coupon, Website

Marlboro Pros and Cons

Pros: Marlboro cigarettes, Coupons, Product was fresh, Marlboro, Branding

Cons: Customer service, Your online registering process, Are not loyal to their loyal customers, Wrong cigarettes in package, Unhelpful staff


Marlboro is a brand of cigarettes made by Philip Morris. Marlboro produces a wide range of cigarette and snus products for the US and other Markets. Marlboro cigarette line includes more than 50 different items. PM USA is an operating company of Altria Group, Inc., a Virginia corporation. The company was founded in 1847. PM USA is the nation’s leading cigarette manufacturer and for more than 20 consecutive years has had the highest revenues, income, volume and market share in the US cigarette business. The customer service of the company is available atPO Box 18583Pittsburgh, PA 15236, or via the phone: 800-343-0975 and 804-274-2000 Monday-Sunday, 9 a.m.-10 p.m. (ET).

Marlboro reviews and complaints

Marlboro is ranked 20 out of 392 in Cigarettes and Tobacco category

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