Anonymous
map-marker Beaverton, Oregon

Not getting the rewards orders . I e been waiting since nov23 to get visa gift. Card

No recieving my rewards order of my visa gift card. Been waiting since Nov 2023. I keep getting different answers from Marlboro customer service diffently dates every time I call.
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1 comment
Pamela H Jnr

Same dilemma here! Ordered three visa's seven weeks ago still haven't got them!

Anonymous
map-marker Wexford, Pennsylvania

Bad taste

Your cigs. are terrible as of late. Stems , bas taste that burns your mouth. Do not taste like tobacco.Iv'de used them for years. Not any more. You've changed something and that was a big mistake.
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Daniel S Miw

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Verified Reviewer

Loss of mobile coupons

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Updated by user Nov 08, 2023

I really didn't try to email them directly I looked at there site but couldn't figure out how to write them I did before but they changed things on there site so I thought going through pissed was going to help but no go oh well there is a phone number to call but oops I wasn't that pissed anyway

Original review Oct 24, 2023
Hello I recently accessed my mobile coupon on Marlboro n used my points but was not able to use it because the cigarette shop was not on the list so I lost out was trying to buy a carton with the 3 dollars discount can you help replace the 750 points
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Loss:
$3
Pros:
  • Good brand
Cons:
  • Costly in california

Preferred solution: Price reduction

Diago Tnq
map-marker Cleveland, Ohio

Bought Stale Cigarettes

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I purchased 4 cartons of Marlboro reds just like I do every Friday for 20 years and I went through every single pack in every carton to try to find a fresh smoke ..they were all so stale it tasted lik they swept the tobacco off of the floor and rolled it .super pissed off...I spend alot of hard earned cash for freshness not d level.quality
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User's recommendation: Start buying snuff

Michael E Kxk

Not getting my verification email

Not getting verification email to log into account! Have tried multiple times! Trying to access my rewards and it won't come through!
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Takoda B Wyb

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Verified Reviewer

Didnt get package

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I used points to get a pair of sunglasses from ray-ban and my address wasn't right when the app updated and i didn't know. So the glasses went back and i havent received my points back or a request to update my shipping address. So was wondering if there was any way I could get the points back so i can try to reorder them since i fixed my address.
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Preferred solution: Deliver product or service ordered

Carrie V Mwj

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Verified Reviewer

Marlboro Tewards

I ordered a couple things over the last year or two and they got sent back and I never got them back and I never got my points back either so I think this company is a very dishonest company and I will never ordered anything from this company again, and I will let all my friends and family know not to deal with this company because you guys are not honest
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User's recommendation: I will let them know not to deal with Marlboto

Jadia Owo

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Rewards

I used to get coupons sent to me in the mail now I have to call up to get them and I cannot get through. It absolutely sucks.
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First N Uaa

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Verified Reviewer

FSC CHEMICAL TOXINS

Updated by user Oct 12, 2023

FSC cigarettes are poisoned with ethylene vinyl acetate copolymer emulsion based adhesive. AKA CARPET GLUE

Original review Oct 05, 2023
FSC cigarettes are not fire safe. What they did was start using ethylene vinyl acetate copolymer emulsion based adhesive AKA CARPET GLUE to glue the tubes together. They used to use organic glue. Not only does Marlboro add toxic chemicals to the product, they use several layers of paper on the tubes, and less tobacco. #ClassActionLawsuite
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Cons:
  • Copd-4

Preferred solution: Take ALL chemicals out of Marlboro products

User's recommendation: Lawsuit

Sharon P Cuf
map-marker Springfield, Massachusetts

Signing up for reeards

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I have no issues except the price . Sometimes I have to change to generic brands due to the cost. I prefer Marlboros but, because off cost I cant always by Marlboro lights . Basically forced to purchase other brands because they are cheaper or I receive promotion for them that saves me money .
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User's recommendation: Stop making such large price increases

Anonymous
map-marker Durham, North Carolina

Rewards redeemed but haven't received my $visas

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I had ordered numerous items through rewards program & have always received my items. However on March 19th of this year I selected a $50.00 visa card I waited and waited until I contacted customer service and let them know I still haven't received anything so I was told that they would have to escalate to a supervisor to try to get a replacement sent.

Waited a month and no response, I contacted customer service again & was told a replacement was mailed. To date I still haven't received it. I am going to contact them again but this is ridiculous.

Philip Morris should treat their customers decent, I have been smoking/purchasing for over 30 years. I can switch brands I am sure there are other brands that are close if not better tasting than Marlboro Golds.

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Jeremy H Ojq

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Verified Reviewer

I won a prize and they ran out.

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I am a loyal customer of marlboro. Smoking is not good for me but addiction is hard to beat.

I figured if I'm going to smoke I mine as well use the Marlboro app and win some prizes. I saved up my marlboro points and got a record player!! I love it! I don't ever win anything but I finally won a notebook.

I won, everyday I do this and I finally win and they tell me that it's out of stock. I can understand that but does that mean I lose now? I mean can't they send me one when they get more in stock? I shouldn't be just told I'm a lover because they didn't have enough to give to people who win.

Its just upsetting to me.

I do this religiously everyday and it's exciting to win something! I just wish they would honor it.

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Preferred solution: I just wish they would give every winner something when they get a new of gifts in.

User's recommendation: Don't get your hopes up

Martin L 310

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Verified Reviewer
| map-marker Harbor City, California

Broken Gift

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Updated by user Aug 26, 2023

Called in they told me they will send me another Power Bank and nothing they could do for my Brand New iPhone that got messed up

Original review Aug 26, 2023
I had enough points to get the Power Bank/ Portable Charger. So they sent it and I received it and not even a Week the charger stopped working I smelled the Power Bank and it smelled like it got burned from the inside.

Probably one of the wires from the inside got loose and touched some place that wasn't supposed to be touched by it and caused the item to burn up inside. And also I was using it to charge my Brand New iPhone 12 just bought it. And when I was charging my phone I plugged it in and it said charging and like 2 minutes after the phone just went to a black screen like if I turned it off.

I tried turning it on and it doesn't turn on again. It also burned my Brand New iPhone 12 now I would like a refund for another Power Bank and a brand new iPhone 12 would should I do...any suggestions?
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Loss:
$1050
Pros:
  • Good cigarettes
Cons:
  • Too expensive

Preferred solution: Full refund

User's recommendation: Not worth it

Jon B Ake

Internal error on your server

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Marlboro - Internal error on your server
when I go to login, it says internal server error need to fix so I can do points by phone I dont know what to say thats the whole problem Arthers it says internal error and roll server OK well I forgot to say hello and happy Fourth of July to everyone tomorrow OK bye
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Preferred solution: Apology

holden j

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Verified Reviewer

False Advertisement

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I saved up tons of points for the Wrangler denim jacket. I ordered it, and guess what.. it was everything I expected it to be. Good quality, didn't take forever to get it was great.

Now recently, I ordered the two pack of bandanas. I got very cheaply made ones that can be bought at the dollar store. When I sent and email to Marlboro saying I did not receive the ones pictured in the advertisement, they apologized and said they sent me the right ones this time. Waited a few weeks, got them in, aaaand... The same cheap ***

I emailed again, reiterating the issue, and that if they didn't have the ones pictured, that's fine, but I would like my points back. They stated that in agreeing with the terms and conditions of the program, I agreed to let Marlboro substitute whatever reward for one that they found of similar value.

Now, I have searched and read and reread the programs terms and conditions along with the websites, and I haven't found anything that has said that. I also could be wrong. But when I emailed back to ask about where it was stated (and to ask if they planned on changing the picture or would just continue to *** people out of points in this manner), I did not receive any response.

Joke's on me tho. I'm still giving those *** my money while they just smile and lie to me.

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Preferred solution: Bandanas or an admission of guilt

User's recommendation: Don't expect a cigarette company to care about keep their word lulz

1 comment
Guest

I expected the made in usa bandanas with lariat rope design, they sent me regular looking bandanas, they did not say made in usa either!